Last updated: 2026
At Sapa Local Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our travel services.
Sapa Local Tours is a local travel brand and an operating division of Best Vietnam Tours, a Vietnam-based tour operator specializing in authentic and responsible travel experiences across Vietnam.
1. Information We Collect
We may collect the following types of personal information:
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Full name
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Email address
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Phone number or WhatsApp
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Nationality
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Travel preferences and special requests
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Passport details (only when required for booking services such as trains or permits)
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Payment-related information (handled securely via third-party providers)
We also collect non-personal data, including browser type, device information, IP address, pages visited, and time spent on our website for analytics and website improvement purposes.
2. How We Use Your Information
Your information is used to:
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Process tour inquiries and bookings
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Customize travel itineraries in Sapa and Northern Vietnam
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Communicate with you before, during, and after your trip
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Improve our website content, user experience, and services
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Comply with legal and regulatory requirements in Vietnam
We do not sell, rent, or trade your personal data to third parties.
3. Cookies and Tracking Technologies
Our website uses cookies to:
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Enhance website functionality
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Understand user behavior and traffic patterns
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Improve SEO performance and marketing effectiveness
You may choose to disable cookies in your browser settings, though some website features may not function properly.
4. Data Sharing and Third Parties
We may share limited information with trusted partners only when necessary, such as:
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Hotels and homestays in Sapa
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Local trekking guides and drivers
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Transportation providers
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Payment gateways
All partners are required to keep your information confidential and use it only for service delivery.
5. Data Security
Sapa Local Tours implements appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
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Request access to your personal data
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Request correction or deletion of your information
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Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information below.
7. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
8. Children’s Information
Sapa Local Tours does not knowingly collect personal information from children under the age of 16 without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Sapa Local Tours
A local brand of Best Vietnam Tours
Website: sapalocaltours.com
Email: info@sapalocaltours.com
Address: No. 55 Bui Thi Xuan Street, Hai Ba Trung District, Hanoi City, Vietnam
