BOOKING POLICIES

Dear our distinguished clients,

It’s our great pleasure working with you. We hope that the following terms would be helpful to our future co-operation.

SETTLEMENT OF ACCOUNTS AND PAYMENT

Client’s payment shall be settled by telegraphic transfer, by cash, credit cards or travelers cheques. Except for cash payment, a service charge may apply. In case the credit facilities have been agreed with the Client/Agent, payment shall be settled by swift or telegraphic transfer to the appropriate Best Vietnam Tours bank account. Any bank charges levied by the sending bank relating to transfers to Best Vietnam Tours must be paid by the Client/Agent.

RESERVATION / DEPOSIT / FULL PAYMENT/confirmation

A non-refundable deposit of 30% of the total package price is required to request and confirm your reservations. Final payment of the tour price must be made 15 days prior to client’s arrival in Vietnam or starting date of the tour, or otherwise Best Vietnam Tours may at their sole discretion cancel the bookings without any refund of sums already paid to Best Vietnam Tours by the Client/Agent.

RATES/VALIDITY

All prices quoted to the Client/Agent are on a net basis and in American Dollars at current rate of exchange and valid until the date notified in tour program. Best Vietnam Tours warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client’s/Agent’s quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.

CHILDREN POLICY

Children between 2 and 8 years of age are granted a 25% discount on transfers, excursions and package tours provided on the condition that they share the room with two adults without an extra-bed. The discount is reduced to 15% if they require an extra-bed. These discounts are granted for one child per room only. Children requiring their own rooms are charged as adults, but will be granted a 30% discount on applicable airfares.

CANCELLATIONS

For cancellations of confirmed arrangements, while a Client/Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by Best Vietnam Tours but if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to Best Vietnam Tours or to the concerned parties directly as the case may be.

For NO-SHOWS, there will be no refunds. All cancellation must be in writing and received by Best Vietnam Tours.

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

AMENDMENT SERVICE CHARGES

A service charge of USD 25 will be implemented for ANY changes to the booking once the reservation is confirmed. Once documentations are issued, any changes thereafter will be $50 per change and for re-issuance of any vouchers. Additional charges for the re-issuance of air tickets will be applied.

When dates are changed on these packages, prices may vary depending on the day of travel and airline class of service booked, which is determined by airline seat availability. All prices are subject to change without notice.

Note: THE AMENDMENT SERVICE CHARGES STATED ABOVE ARE IN ADDITION TO THE APPLICABLE CANCELLATION CHARGES.

REFUNDS

All requests for refunds will be considered promptly, but they must be in writing and received within 30 days of the return date of the tour. Certain unused tour features are not refundable.

TRAVEL DOCUMENTS

It is the responsibility of individual travelers to see that proper documentation is obtained in advance of the trip. Each passenger must be in possession of a valid passport which must be valid for more than 6 months AFTER the return date of travel. Passport number, date and place of issue, and birth date is now required by airlines and trains, and may be required to confirm services. Names on your airline tickets must match the first and last name listed on your passport.

Visa requirements must be met for travel to certain countries. Visa requirements vary according to your nationality. To avoid time consuming, Best Vietnam Tours recommends you obtain your required visas on arrival. Please check our visa-on-arrival services. You may also make your own visa arrangements directly with the embassy / consulate of Vietnam in your country.

Check with Best Vietnam Tours for up-to-date requirements and information. Best Vietnam Tours will assist with, but will not be held responsible for obtaining the necessary documentation.

RESPONSIBILITY AND DISCLAIMER

Best Vietnam Tours shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. Best Vietnam Tours acts only in the capacity of agent for its travelers in making arrangements for transportation, hotels, and other services that are incidenta.

CANCELLATION & REFUND POLICY

This Cancellation & Refund Policy forms an integral part of our Terms & Conditions and applies to all tours organized by the company.

1. Cancellation by the Customer

If the customer cancels the tour for any reason, the following cancellation fees will apply:

  • Cancellation 15 days or more before departure date: 100% refund of the total tour price (excluding bank charges, if any).

  • Cancellation 10 – 14 days before departure date: 30% cancellation fee of the total tour price.

  • Cancellation 5 – 9 days before departure date: 50% cancellation fee of the total tour price.

  • Cancellation 3 – 4 days before departure date: 70% cancellation fee of the total tour price.

  • Cancellation within 48 hours before departure or no-show: 100% cancellation fee, no refund.

For One Day / Half Day Tours only:

  • Cancellation at least 24 hours before departure time: 100% refund of the tour price (excluding bank charges, if any).

  • Cancellation within 24 hours before departure time or no-show: 100% cancellation fee, no refund.

Note: Cancellation time is calculated based on working days (excluding Saturdays, Sundays, and public holidays).

2. Special Cases & Tailor-Made Tours

  • For tailor-made tours, charter tours, group tours, luxury tours, or tours including non-refundable services (such as flights, trains, cruises, special hotels, etc.), cancellation policies may differ and will be clearly stated in the quotation or contract.

  • Payments made to third-party suppliers (airlines, hotels, cruise operators, local service providers, etc.) are subject to their own cancellation policies.

3. Change of Departure Date

  • Requests for date changes must be made in writing (via email or WhatsApp).

  • Date changes are subject to service availability at the time of request and may incur additional costs.

  • Each booking is eligible for one free date change (if feasible). Subsequent changes may be subject to amendment fees.

4. Cancellation by the Company

The company reserves the right to cancel the tour in cases of force majeure, including but not limited to natural disasters, epidemics, war, strikes, government regulations, or other circumstances beyond our control.

In such cases, customers will be entitled to either:

  • A 100% refund of the amount paid, or

  • Credit retention to be used for another tour within a mutually agreed period.

The company shall not be responsible for any additional expenses incurred beyond the tour price (such as international flights, visas, insurance, or personal expenses).

5. Refund Method & Processing Time

  • Refunds will be made to the same account used for payment.

  • Refund processing time: 7 – 14 working days, depending on the payment method and banking system.

  • Any bank transfer or transaction fees (if applicable) shall be borne by the customer.

6. Policy Validity

This policy is effective from the date of publication and may be amended without prior notice. The latest version will always be available on the company’s official website.

  • Contact: Info@sapalocaltours.com
  • Phone/Whatsapp : +84.878.256.777
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